BUYING INFORMATION

1

Find the products you are interested in through the search engines or from the menu of our website. Click on the Add to Cart link for the product you are interested in and it will be added to your online ‘shopping cart’.

When you have finished your selections, click on the ORDER COMPLETION link below the list of products in your cart and you will be taken to a secure connection where you will be asked to define a payment and shipping method.

After you finish the process of entering the recipient’s details and click Send Order, a message will appear informing you that the order has been completed. This message also mentions the order code, which you should keep. You will also receive an e-mail at the address you stated when completing the order, with all the details of the order from our online store.

To cancel an order that has not yet been shipped from our store, you must contact us at 2651081791/6955632170 and give us the number of your order or if you have not kept it, the name and date on which it was made .

Each customer can return (withdrawal) any product within 14 days from the date of receipt of the order, due to having informed the bookstore about the exercise of his right by phone 2651081791 or by e-mail at nisakibookstore@gmail.com

If the return is due to a bookstore mistake, the customer can either make a new purchase of equal value or a refund equal to the value of the product can be made as long as the product has not been opened, damaged or used without removing the special markings bears.

We will refund your money within 10 working days of receiving and checking the product in our store.

If a product is not sent by mistake of the bookstore, its value will be refunded within 10 working days.

If the customer wishes to return the product for personal reasons within 14 days from the date of receipt of the order, without the error of our bookstore, then the shipping costs must be covered by the customer. The bookstore is entitled to accept the return of the product ONLY in case the packaging has not been violated and is accompanied by the receipt of payment. Refunds are sent within 10 working days of receipt and inspection of the product. All merchandise will be inspected upon return to the bookstore. The products arrive at our bookstore under the responsibility of the customer, and should be safe and may not have been damaged during transport. In case a product is returned in improper condition, it should be returned to the customer.

Product return address

If the customer wishes to return the product supplied, the shipping address of the products to be returned is:

Name: Nisaki Bookstore – Konstantina N. Kouros.

Address: Island of Ioannina, Ioannina, PC 45500

Tel: +30 26510 81791

Email: nisakibookstore@gmail.com

To open an account you will register a new member right in the menu by filling in your details on the form. Your email will be used as a username. Upon successful creation you will be sent an email with your account password

SHIPPING / PAYMENT INFORMATION

The methods of payment for orders in our online store are:

Cash on delivery: Upon receipt of the products you have ordered, you also pay the amount due to the partner who brought you the order, so simple and safe.

Deposit to a bank account: After you have agreed with us on the exact amount that will include the shipping costs, you pay off your debt to our bank account. The reason for the deposit will be the order number or your name.

After depositing money please contact us at 2651081791/6955632170 or via email at nisakibookstore@gmail.com to confirm your deposit.

Bank account details:
PIRAEUS BANK
Account Number: 6121141441811
IBAN: GR68 0171 1210 0061 2114 1441 811
BIC / Swift: PIRBGRAA
Beneficiary: KOUROU NIK. KONSTANTINA

Any bank charges upon payment or possible refund are borne by you, DEBT / OUR.

Credit card: If you have a credit card you can use it safely through our order form. You will be transferred to the secure environment of the bank we work with to complete your payment. We inform you that nisakibookstore.gr does not have access to your card details and does not store any information of this details. All transactions are encrypted with SSL protocol and RSA key 2048 bits.

You can use a debit, credit or prepaid card Visa, MasterCard and Maestro of any Greek or foreign bank.

Purchases worth € 25 and over are sent free of charge without shipping costs.

Purchases worth up to € 24.99 are charged with € 4.50 shipping costs.

COD is charged with € 2.00.

We make every effort so that the orders that have been registered in our system until 11:00 am. from Monday to Friday and if the products you have selected are available, to be delivered on the same day to the company cooperating with us (transport or courier), so that delivery can be achieved within 48 hours. For orders placed after 11:00 a.m. Delivery by us will take place the next working day, in order to be delivered within 48 hours.

Deliveries are made Monday to Friday from 9:00 to 17:00 depending on the itineraries of the cooperating transport companies.

The company is not responsible for any delays in the delivery of products, which are not due to its fault or are events of force majeure, such as severe weather, road problems, strikes, etc.

If for some reason your order is delayed due to lack of the product you have chosen, we will contact you to inform you about the delay time and to suggest you if you want an alternative product.